Last updated on Jan 31, 2026.
Gateway2Health (G2H) (“G2H”, “we”, “us”, “our”) respect your privacy. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data.
This Privacy Policy applies when you visit or use G2H website, Web / Cloud applications, mobile applications, APIs, or related services (the “Services”). It applies to prospective customers of our retail and enterprise products.
By using the Services, you automatically agree to the terms of this Privacy Policy.
Listed below are some examples of the data we collect when you create an account and use the Services.
| Data Category | Description | Used for processing |
|---|---|---|
| Account Data |
In order to use certain features (like accessing content), you need to
register as a user, which requires us to collect and store your name,
email address, password, and account settings. In addition, we may
collect occupation, mailing address, government ID information,
verification photo, date of birth, skill interests, and phone number.
A unique ID will be assigned to you on successful registration. This ID will be used for all your future communication with us and usage of our services. |
Service provisioning, identity verification, fraud prevention and security, communication. |
| Usage Data | When you access content, we collect certain data that affect your health including medical conditions, family health history, lifestyle related information. | Service provisioning, identity verification, fraud prevention and security, communication. |
| Payment Data | If you make purchases, we collect purchase data such as name, billing address, and postal code. Payment information is provided directly to payment service providers. G2H does not store sensitive card or bank data. | Service provisioning, identity verification, fraud prevention and security, communication. |
| Communications and Support | If you contact us for support or report a concern, we collect your contact information and messages. | Service provisioning, identity verification, fraud prevention and security, communication. |
| Data Category | Description | Legal Basis for Processing |
|---|---|---|
| System Data | System information collected automatically to ensure proper functioning of services and account usage. | Service provisioning, fraud prevention, security, compliance. |
| Usage Data | Health-related usage information collected during service interaction. | Service provisioning, fraud prevention, security. |
| Approximate Geographic Data | Approximate location based on IP address such as country or city. | User experience improvement, fraud prevention and security, compliance. |
We may use cookies and similar tracking tools to collect System Data and Usage Data such as date, time, and frequency of service usage.
We shall not share your data with any third party except for security, legal compliance, auditors, advisors, or during a business transition such as merger or acquisition.
G2H implements reasonable security measures to protect personal data. However, no system is completely secure. Users are responsible for protecting their account credentials.
You may access, update, or delete your data through your account settings. Some data may be retained after account termination as required by law.
This Privacy Policy may be updated from time to time. Continued use of the Services indicates acceptance of the revised policy.
If you have any questions regarding this Privacy Policy, contact us at: cnoronha@g2h.care